Terms & Conditions

Welcome to Aa'liviera! By placing an order through our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

Handmade Items

Every Aa'liviera piece is handmade to order. Because each item is handmade, slight variations in color, size, stitch placement, and overall appearance are normal and make every piece unique.

Custom Orders

Custom orders are created based on the measurements and design details provided by the customer. It is the customer’s responsibility to provide accurate information. Aa'liviera is not responsible for sizing issues resulting from incorrect measurements submitted by the customer.

Additional design changes or custom requests may result in a price increase.

Payment

A 50% non-refundable deposit is required before work begins on all custom orders.

The remaining balance must be paid in full before your order is shipped.

Orders will not begin until the required deposit has been received.

Processing Time

Current processing time is approximately 7-21 business days, depending on the order's complexity and current order volume.

During busy seasons, processing times may be longer. Customers will be notified if any significant delays occur.

Shipping

Shipping costs are calculated at checkout unless otherwise stated.

Once an order has been shipped, Aa'liviera is not responsible for delays caused by the shipping carrier, weather conditions, customs processing, or other circumstances outside of our control.

Customers are responsible for providing the correct shipping address. Aa'liviera is not responsible for packages shipped to an incorrect address provided by the customer.

Returns, Exchanges & Cancellations

Due to the handmade and custom nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds on custom or made-to-order items.

If you need to cancel your order, you may do so before production begins. Once work has started, the 50% deposit is non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please get in touch with us within 7 days of delivery with your order number and clear photos so we can review the issue and work toward a resolution.

Product Care

To help preserve the quality of your handmade crochet item, we recommend gentle hand washing in cold water and laying flat to dry unless otherwise stated.

Improper washing or handling may affect the appearance and longevity of the product.

Intellectual Property

All designs, photos, logos, branding, and content on Aa'liviera.com are the intellectual property of Aa'liviera and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Aa'liviera is not liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the amount paid for the purchased item.

Changes to These Terms

Aa'liviera reserves the right to update or modify these Terms & Conditions at any time. Changes will become effective immediately upon being posted on this website.

Thank you for shopping with Aa’liviera! Please review our shipping policy before placing your order.

Where We Ship

Aa’liviera currently ships throughout the United States, to supported U.S. territories, and to select international destinations.

United States & U.S. Territories 

We ship throughout the United States and to supported U.S. territories.

United Kingdom 

We currently ship throughout the United Kingdom.

Select African Countries 

We currently ship to:

Chad, Guinea, Ghana, Uganda, Benin, Togo, the Republic of the Congo, the Democratic Republic of the Congo, Cameroon, Cape Verde, Ethiopia, and the Central African Republic.

Select South American Countries 

We currently ship to:

Bolivia, Brazil, Ecuador, Guyana, Chile, Colombia, and Argentina.

Select Caribbean Countries 

We currently ship to:

The Bahamas, Barbados, Antigua and Barbuda, the Dominican Republic, Haiti, Jamaica, and Trinidad and Tobago.

We do not currently ship to international destinations that are not listed above. Shipping availability may be updated at any time.

Flat-Rate Shipping Prices

Our current shipping rates are:

• Standard domestic U.S./U.S. territories shipping: $15.00
• Expedited domestic U.S. shipping: $30.00
• United Kingdom: $45.00
• Select Caribbean countries: $35.00
• Select South American countries: $45.00
• Select African countries: $75.00

Expedited shipping is currently available for domestic U.S. orders only. International expedited shipping is not available at this time.

Custom-Order Shipping 

The destination determines shipping for custom orders. Customers must provide their complete shipping location before the custom order is finalized, including:

• City
• State, territory, or province
• Postal or ZIP code
• Country

Custom orders will normally be charged the flat shipping rate assigned to the customer’s destination.

Additional shipping charges may apply if:

• The package is unusually large or heavy
• The order contains multiple items
• The order requires more than one package
• Special packaging or additional insurance is requested
• The customer requests expedited domestic shipping

If an additional shipping charge is required, the customer will be informed before the order is completed or shipped.

Processing Time

Most Aa’liviera pieces are handmade or made to order. The estimated production time for custom and made-to-order items is generally 7-21 days, depending on the complexity of the design, the availability of materials, and the current order volume. Processing time is separate from shipping time. Orders will not be shipped until production is complete and the remaining balance has been paid in full. 

Estimated Delivery Times

Standard domestic shipping generally takes approximately 2–7 business days after the package has been accepted by the shipping carrier. Expedited domestic delivery times will depend on the shipping service. International delivery times vary depending on the destination, customs processing, carrier service, and local delivery conditions. All delivery dates are estimates and are not guaranteed.

Aa’liviera is not responsible for delays caused by:

• Shipping carriers
• Customs processing
• Weather conditions
• Holidays
• Incorrect or incomplete addresses
• Transportation disruptions
• Other circumstances outside of our control

International Customs, Taxes, and Fees

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country. These additional charges are not included in the product price or Aa’liviera shipping rate unless specifically stated at checkout. The customer is responsible for paying any customs duties, taxes, import fees, or other charges required by their country. Aa’liviera does not control these fees and cannot guarantee how much a customer may be charged. Refusing to pay customs or import charges does not automatically qualify an order for a refund.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before placing your order, including:

• Full name
• Street address
• Apartment or unit number
• City
• State, territory, or province
• Postal or ZIP code
• Country
• Contact information

Please get in touch with Aa’liviera as soon as possible if your shipping address needs to be changed. Address changes cannot be guaranteed once an order has been shipped. Aa’liviera is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned because of an incorrect or incomplete address, the customer may be required to pay an additional shipping fee before the order is sent again.

Tracking Information

Tracking information will be provided when available after the package has been accepted by the shipping carrier. Tracking updates may take time to appear and are controlled by the carrier. Some international shipping services may provide limited tracking after the package leaves the United States.

Lost, Stolen or Delayed Packages

Once an order has been accepted by the shipping carrier, Aa’liviera is not responsible for delays, theft, or packages marked as delivered but reported missing.

Customers should first:

• Check the delivery area
• Ask household members or neighbors
• Contact the shipping carrier
• Submit a missing-package request or claim when applicable

Aa’liviera may provide available tracking and shipment information to assist with a carrier investigation. Refunds, replacements, or store credit are not guaranteed and will depend on the circumstances, shipping insurance, and the outcome of the carrier’s investigation.

Returned, Refused or Unclaimed Packages

If a package is returned because of an incorrect address, failed delivery attempt, unpaid customs fee, refusal, or failure to claim the package, the customer may be required to pay another shipping fee before the order is resent. Original shipping charges are non-refundable unless the return occurred because of an error made by Aa’liviera.

Shipping Restrictions

Aa’liviera reserves the right to decline or cancel shipping to any destination that cannot be safely or reliably serviced by our available carriers. Shipping prices, destinations, discounts, carrier services, and delivery options may be updated at any time. Any applicable shipping fee will be displayed or communicated before the customer completes their purchase.

Contact Us

For questions about shipping, international destination availability, or custom-order delivery, please contact us through the contact information provided on Aaliviera.com.